Returns

30 Day Returns

We strive for 100% customer satisfaction here at Pacific Coast Outlet, so if you are not completely satisfied with your order you may return it for a full refund within 30 days of receiving it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. 

Click here: https://pacific-coast-outlet.returnly.com/

Once submitted, our returns department will review your request for an RMA and determine if you meet the requirements of our Returns Policy. If a Return Merchandise Authorization (RMA) is approved, you will receive an email confirming that you can return your items

Customer pays return shipping cost back to our returns department in Las Vegas NV.


For single item orders, we'll refund your order in full excluding your original shipping cost. 


For multiple item orders where you are not returning the entire order, we'll refund you the price of the items returned.


Refunds are processed back to your original payment method.
Item(s) must be unused, unwashed and in its original condition that you received it in.

We take responsibility when:

If your package is lost in transit
If your item is received in unusable condition
If you receive the wrong item received (size/style/color)

The customer (You) are responsible when:


You enter the wrong address (repay for shipping)
You order the wrong item
You order the wrong (size/style/color)
You change your mind
You break the item after using it

 


After we have received your returned item(s), we will make every effort to inspect your return and process your refund as quickly as possible. Please allow up to 2 business days for your refund to be processed.

Returning your item is easy! Simply click here: https://pacific-coast-outlet.returnly.com/ to start the process.

30 Day Product Exchanges

We understand that sometimes you may need to exchange your item(s) for a different size, color or style, so we offer you 30 days from the date of your delivery to do so.

Item(s) to be returned within 30 days of delivery
Customer pays return shipping cost back to our returns department in Las Vegas, NV.
Original shipping costs for item are non-refundable.
Item(s) must be unused, unwashed and in its original condition that you received it in.
After we have received your returned item(s), we will make every effort to inspect your return and process your exchange as quickly as possible, please allow up to 2 - 3 business days for your exchange to be processed.


Exchanging your item is easy! Simply click here: https://pacific-coast-outlet.returnly.com/ to start the process.

Orders with Damage, Defective or Incorrect Item(s)

If your order arrives damaged, with a defect, misprint or contains an incorrect item, please contact us within 30 days of delivery and we will organize a replacement for you at our expense.

Should you wish to opt for a refund instead of a replacement, then this will fall under our “change of mind” policy.

Reporting a damaged, defective or incorrect item is easy! Simply click here: https://pacific-coast-outlet.returnly.com/ to start the process.

Lost Orders

If your order is deemed ‘lost’ by our shipping carrier, we will dispatch a replacement to you at our expense or offer you a full refund.

Exceptions

The return policy does not apply to sale items. Or any items with custome engraving. Engraving fees are also non-refundable.

International Customers

IMPORTANT: We are not responsible if a package is undelivered because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer

Pacific Coast Outlet is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. Pacific Coast Outlet will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives at your country and...

The customer refuses to accept the package No attempt is made in the country of destination to deliver the package. Pacific Coast Outlet reserves the right to abandon the package(s) and will not be responsible for any refund.

 

 

 

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